Process Discovering & Mapping – Unearth the root cause of inefficiencies or bottlenecks in customer experience by analyzing desktop user interaction data.In four simple steps, ABBYY Timeline helps organizations discover and visual process execution details: Timeline can examine desktop user interaction (task mining), analyze existing data (process mining) to quickly identify opportunities for improvement by monitoring ongoing performance. Together, these two ABBYY solutions provide advanced task and process mining using the latest artificial intelligence (AI), translating to a more transparent view of your business and existing processes.ĪBBYY Timeline creates an interactive digital twin of business processes, which analyzes them in real time to identify bottlenecks and predict future outcomes.

Coupled with FlexiCapture, ABBYY Timeline can optimize workflows, deliver critical process insights and identify where in a process the business rules are resulting in work-arounds. To enhance traditional analytics and process mining, ABBYY acquired TimelinePI in May of 2019-a comprehensive process intelligence platform that provides an end-to-end view of business processes-helping organizations find gaps, loops, terminations and overlaps. By uniting state-of-the-art Natural Language Processing (NLP), machine learning and advanced recognition capabilities, ABBYY FlexiCapture handles even the most complex free-form documents and scales to jobs of any size. ABBYY FlexiCapture has enabled organizations around the world to efficiently apply their business rules to document intake, distribution and storage at the time of receipt.

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